* To take care of e-mail and telephone communications with customers.
* To offer pricing (quote) to(potential) customers spare part purchase enquiries.
* Source for the spare parts, internal or external by phone or email.
* To transfer the correct information upon order to the logistics and warehouse department.
* To send the packing and shipment details to the customer by email.
* To send sales invoice to customers by e-mail.
* To check and investigate margins of orders where necessary.
* To check customer payments and follow-up on dispute invoices and overdue payment.
* To take care of warranty claims to the sold spare parts.
* Communicate in well-mannered way with the customer by email and by phone.
* Proactive Work attitude
* Excellent communication skills
* 24/7 mentality
* Stress resistant
* Work according to agreed procedures
* Good social and communicative skills
* Customer orientated
* Accurate work attitude
* Good knowledge of the English language (speaking, writing)
* Attend product training courses.