NEWS

Field Engineer

Michelle Lu

0

Responsibilities:

  • Have a thorough working knowledge of the ticketing system
  • Provide the support required to close service events promptly, within the SLA and to the satisfaction of the customer
  • Travel to and from customer locations
  • Perform remedial repair activities on customer site
  • Perform hardware installations
  • Work with all personnel in internal departments and contractors
  • Identify areas of improvement in the company and assist in creating and implementing solutions
  • Follow company guidelines for SLA for responding to customer calls.

Requirements:

  • Diploma in IT/Electrical/electronic engineering or related discipline
  • 1 year of experience in IT Support
  • Excellent written and verbal communication skills
  • Able to solve problems thru strong analytical skills
  • Valid Driver’s License

Cyber Security Technology Specialist

Michelle Lu

0

Responsibilities:

  • Has to acquire an in-depth understanding of cyber security threats, technologies, and countermeasures to design and implement secure computer systems.
  • Act as a Point-of-Contact between customers and the Sales Department
  • Able to perform risk identification, assessment, response, and monitoring & reporting to management
  • Be able to have the technical knowledge and able to advise the customers during after-sales.

Minimum Requirements:

Minimum a university bachelor degree in either:

  • Computer Science
  • Computer Engineering
  • Information Security
  • Information Systems

OR with relevant experience in computer systems and networking

Note: We will notify you if you are selected for an interview

Cyber Security Analyst

Michelle Lu

0

Responsibilities:
  • Simulating threats and adversarial incidents under various conditions
  • Your role will also include typically review new technologies to ensure that they conform to security policies and computer infrastructure
  • Conduct penetration testing, which is when analysts simulate attacks to look for vulnerabilities in their systems before they can be exploited
  • Help the software development team and fulfil the needs of the customers
Minimum Requirements:
  • Can accept fresh graduates but must be from School of Computer Science
  • 1-2 years of relevant experience
Note: We will notify you if you are selected for an interview

Service Desk Representative

Michelle Lu

0

Our client is an established maritime communications provider. Due to expansion they are looking for an experienced service desk representative to be able to manage 1st Level support.

Responsibilities

  •          To be the main liaison between the company and external customers
  •          Greet customers warmly and ascertain problem or reason for calling.
  •          Resolve customer complaints via phone, email, mail, or social media
  •          Record details of customer contacts and actions taken by logging in to the ticketing system, after which refer the requests to the second line service if the first level of support cannot be applied
  •          Calculate charges, and assist on the processing of billing or payments
  •          Assist with placement of orders, cancellations or upgrade of accounts.
  •          Always put the department first in mind at all times

Requirements

  •          Must be proficient in English
  •          Good communications skills
  •          Basic IT Knowledge

 

Customer Team Lead

Michelle Lu

0

Responsibilities

  •          Able to manage a team and train other team members
  •          Handle customer complaints and enquiries
  •          Being the first level of technical support
  •          Refer requests to higher level support if requests cannot be managed
  •          To attend meetings with supervisors and managers on a regular basis
  •           Improve service level of the team

Requirements

  •         Good knowledge in PC operating systems
  •          Min 2 years of IT or Telecommunications experience
  •          Min 2 years of experience in managing a team of help desk representatives
  •          Good interpersonal skills
  •          Good communication skills – verbal and written
  •          Customer service orientation

Data Centre Facilities Engineer

Michelle Lu

0

Responsibilities:

  • Support the Facilities Manager in the management, operation and maintenance of all facilities equipment / services and building management functions
  • Supervise the outsourced facilities management service vendor to ensure full compliance to the contract scope and expectations

Requirements:

  • Minimum Diploma in Electrical / Mechanical / Building Services Engineering or its equivalent
  • Preferably with 2 years relevant working experience, in mission-critical building and data centre facilities
  • Possess analytical, trouble-shooting and problem solving skills
  • Able to perform alternate 12-hour shift (9am to 9pm and 9pm to 9am)

Network Operations Centre Officer

Michelle Lu

0

Responsibilities:

  • Ensure smooth operations of the critical IT infrastructures for local Data Centres including M&E, Monitoring and Security Control
  • Track and trend operational characteristics
  • Assist clients under remote hands and feet agreements

Requirements:

  • Minimum Diploma in Network Security Technology, Facility Technology, IT or equivalent
  • Preferably 2 years relevant working experiences, in supporting mission-critical building and data centre facilities
  • Possess analytical, trouble-shooting and problem solving skills
  • Able to perform alternate 12-hour shift (9am to 9pm, 9pm to 9am)
  • Candidate who exceeds the requirements may be considered for Engineer role

Data Centre Facilities Technician

Michelle Lu

0

Responsibilities:

  • Manage emergency situations / disaster recovery for operations
  • Perform day to day environmental controls
  • Responsible for facilities preventive maintenance duties and ensure operational readiness
  • Assist vendors on facilities and maintenance issues
  • To support and standby for emergency cases
  • Support co-location customers through power installs, migrations and readings
  • Other ad-hoc duties assigned

Requirements:

  • Minimum Nitec in Facility Technology, Mechanical & Electrical Engineering or equivalent
  • Preferably with knowledge in Building Automation Systems
  • Possess good analytical, trouble-shooting and problem solving skills
  • Able to perform alternate 12-hour shift (9am to 9pm, 9pm to 9am)
  • Candidate who exceeds the requirements maybe considered for Officer role

 

IT Engineer

Michelle Lu

0

Job Functions :

  • Troubleshooting PC and Network related problems
  • Ensure Backups are successful and properly done
  • Provide Recommendations for Upgrades and Improvements
  • Carry out Preventive Work on PCs, Servers and Firewalls
  • Prepare IT Status Reports / Documentations and Network Diagrams

Requirements :

  • Diploma in Information Technology or equivalent
  • At least 2 years of relevant experience
  • Experience in Network Devices, Firewalls, VPN and Wireless technology
  • Basic understanding of Windows Server administration, AD and Group Policy Management
  • Responsible, accountable and service oriented mindset
  • Able to meet tight deadlines