Our client is an established maritime communications provider. Due to expansion they are looking for an experienced service desk representative to be able to manage 1st Level support.
- To be the main liaison between the company and external customers
- Greet customers warmly and ascertain problem or reason for calling.
- Resolve customer complaints via phone, email, mail, or social media
- Record details of customer contacts and actions taken by logging in to the ticketing system, after which refer the requests to the second line service if the first level of support cannot be applied
- Calculate charges, and assist on the processing of billing or payments
- Assist with placement of orders, cancellations or upgrade of accounts.
- Always put the department first in mind at all times
- Must be proficient in English
- Good communications skills
- Basic IT Knowledge